The Hertz Corporation Customer Service Representative in Heathrow, United Kingdom
Customer Service Representative - Heathrow Terminal 4
£19,000 basic plus uncapped commission
Be Fearless. Be Aspiring. Be Smart.
Are you passionate about customer service and putting smiles on people’s faces? Love the buzz of an airport environment? Relish the chance to earn uncapped commission?
We are looking for our next Customer Service Representative to join our customer service and sales team at Heathrow Terminal 4.
To greet all Hertz customers with a welcoming and professional attitude
Ensure all customers receive the WOW experience by offering additional services to meet their needs
Meet monthly sales targets by up selling our services to customers
Complete all rentals, reservations and quotations in accordance with Hertz procedures and policies
Handle all customer queries in a professional manner
Answer all telephone calls in accordance with Hertz policy
Carry out ad hoc duties as requested by the Managers/Team Leaders
Your skills: What you’ll need for a great journey
A valid UK or EU driving licence
An enthusiastic, flexible and positive attitude towards selling
Previous experience in a customer service, sales or retail environment
Good English skills, enabling you to be a brilliant communicator
You are willing to work on a shift rota basis, 7 days per week and be flexible.
Your benefits: Fuelling your journey
33 days holidays (this includes Bank Holidays)
Fantastic customer service and sales training
Wide range of training and development courses available to all employees
Career development opportunities across Hertz UK and Europe
Car Rental discount across Europe, including friends & family members
Free on-site staff parking
Discount Portal, savings on anything from cinema tickets to Holidays
Cycle to work scheme
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
Job ID 178217
# Positions 2
Category Customer Service
Position Type Permanent Full-time