Hertz United Kingdom Jobs

Job Information

The Hertz Corporation Fleet and Facilities Manager in Heathrow, United Kingdom

General Responsibilities

Fleet and Facilities manager - Heathrow Airport

The Fleet and Facilities Manager is responsible for the day to day fleet operations at the Heathrow Airport location. This is a very demanding and high profile position. The main purpose is to plan and use the fleet efficiently, and according to Hertz procedures and standards. This incorporates Instant Return, Car Control, Damage, Debowsing, Defleet and liaison with internal departments and outside operators and suppliers, and includes all aspects of Hertz Heathrow facility management, driving continuous improvement in car park and car flow movement, fleet maintenance (O/C cars actioned and returned to fleet), and complete control of all fleet movements. Ariba requisitions are actioned in a timely manner.

Major Accountabilities :

Fleet Planning

  • Oversee the co-ordination of fleet support and reporting.

  • Accountable for ensuring fleet volume and mix is available to meet business requirements on a daily and weekly basis. Attend daily handover meetings to ensure and communicate that volume and mix meet operational requirements. Managing the liaison with Logistics to ensure fleet numbers are agreed and any necessary action taken to meet day to day requirements. Prepare and communicate fleet plan twice daily 7 days a week and ad hoc as required. Opportunities identified and communicated for revenue management and walk ins.

  • Oversee the interaction between and within each team regarding fleet utilization to ensure appropriate targets and objectives are executed in a timely cost effective manner.

Fleet team and Control, Damage and Debowse

  • Identify, improve and innovate processes within Fleet and Instant Return and Airport Managers, Damage and Debowsing.

  • Ensure Fleet team and IR are fully briefed on blocking criteria, are adequately staffed.

  • Drive IR % penetration.

  • Debowsing targets are achieved and communicated on a timely basis, with all defleet vehicles debowsed prior to offsite movements.

  • Car Cleanliness quality is maintained above 98%.

  • Defleet targets and numbers are agreed with logistics and actioned in a timely manner.

  • Adequate supply and mix of cars at the right time to meet customer expectations at all times.

Facility Management

  • Liaise with internal and external suppliers to ensure all aspects of the facility issues are reported and actioned in a timely manner.

  • All health and safety aspects of the location are met and any immediate action is undertaken and communicated.

  • Complete risk assessments and carry out quarterly checks in a timely manner, and update and maintain the Business Resumption and Incident management Plans.

  • Manage ancillary vendor relationships to ensure the Heathrow location complies with Hertz standards and expectations at all times.

People and Relationship Management

  • Develop and manage vendor relationships with outsource operations and all suppliers.

  • Take responsibility and quality control of car preparation, by agreeing set objectives and carrying out quality audits to measure effectiveness.

  • Check and approve weekly car cleaning costs and communicate as necessary.

  • Liaise with maintenance department and tyre and windscreen suppliers to ensure optimum turnaround of fleet, while managing costs.

  • Develop staff to realise their full commercial and personal potential in a spirit of openness and innovation.

  • Set objectives and embrace performance management


  • Ensure team, suppliers and outsource operators have up to date and relevant fleet information e.g. blocking criteria, fleet plan, debowse targets and results,

  • Ensure that all areas of compliance, internal Hertz procedures, environmental and health and safety standards are enforced.

Professional Experience:

  • Proven track record with 2 years experience of Fleet or Operations Management in a similar industry is necessary.

  • Proven track record in a management role

  • Basic knowledge of spreadsheets is essential

  • Experience in Lean/Sigma or other relevant improvement process initiatives is preferred

  • Basic knowledge of health and safety procedure


  • Solid working knowledge of best practices and fleet planning.

  • Understanding of HIP and Lean techniques.

  • Hands on aptitude.

  • Basic financial and business acumen, knowledge of fleet

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

Job ID 175528

# Positions 1

Category Fleet Operations

Division RAC

Position Type Regular Full Time