The Hertz Corporation Instant Return Supervisor - Heathrow Airport in Heathrow, United Kingdom

General Responsibilities

Hertz started as a 12-car operation in Chicago in 1918, and has since grown into the world's leading car rental company with over 11,000 locations in 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being # 1 takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

The Instant Return and Damage Supervisor will manage the daily operations of the instant return shift. To control/driver and monitor the damage collection and tracking process along with any admin related functions.


  • To liaise with and supervise the operations of outsource company

  • Conduct vehicle quality and VPI audits as directed

  • Efficient removal of non-rentable cars from the rental car park

Instant Return

  • Audit damage, take photos and upload VPI’s

  • Track the NWE and feed back

  • Track full valet requirements and recharge customers

  • Daily walk of location/area

  • Implement and maintain standard work

  • Maintain car park standards

  • Manage express cleans

  • Charging of fuel under 50 miles

  • Conduct Physical Fleet Check daily and action outstanding vehicles.

Health & Safety

  • Follow company Health & Safety procedures

Financial/Quality Audits

  • Support and co-ordinate any branch audits

  • Ensure branch is run in line with company procedures and up to audit standards

  • Reconciliation of fuel

People Management

  • Overview of all areas within instant return and ensure they are appropriately managed,

  • Responsible for absence management (short term sickness) within area and escalate long term absence to Airport City Manager.

  • Monthly Reviews for IR’s

  • Identify disciplinary issues and escalate accordingly.

  • Supervise staffing levels, attendance and work standards


  • Identify staff training needs and create training plan

  • Day to day coaching and mentoring of staff.

  • Plan and implement induction for new staff

  • Create Training Plan for Seasonal Staff

Cost Controls

  • Ensure all staff are following Hertz procedures in regards to damage claims

  • Ensure all relevant paperwork EARF’s and documentary evidence to support damage claims are processed.


  • Achieve NP targets

  • Review score card

  • Deal with complaints

  • Update daily performance boards / Conduct Daily Huddles

  • Awareness of and support SMILES and Gold Rules

  • Ensure the delivery of a high level of customer service to all customers.

Professional Experience:

  • Previous people management, sales and customer service experience.

  • Enthusiastic, flexible and positive attitude

  • Good communication and interpersonal skills

  • Ability to demonstrate organizational and time management skills.


  • Operational Supervisory/Management Experience

  • Target Driven

  • Full Driving License

  • Effective People Management Skills

  • Customer Driven

  • Planning & Organization skills

  • Commercial Awareness

  • Demonstrates flexibility and able to work within demanding business environment

  • Ability to multi task

  • Ability to motivate a team to achieve their goals

  • Can Do Attitude

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW.

Job ID 167219

# Positions 1

Category Customer Service

Division RAC

Position Type Regular Full Time