The Hertz Corporation Instant Return Supervisor - Heathrow Airport in Heathrow, United Kingdom
Hertz started as a 12-car operation in Chicago in 1918, and has since grown into the world's leading car rental company with over 11,000 locations in 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being # 1 takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
The Instant Return and Damage Supervisor will manage the daily operations of the instant return shift. To control/driver and monitor the damage collection and tracking process along with any admin related functions.
To liaise with and supervise the operations of outsource company
Conduct vehicle quality and VPI audits as directed
Efficient removal of non-rentable cars from the rental car park
Audit damage, take photos and upload VPI’s
Track the NWE and feed back
Track full valet requirements and recharge customers
Daily walk of location/area
Implement and maintain standard work
Maintain car park standards
Manage express cleans
Charging of fuel under 50 miles
Conduct Physical Fleet Check daily and action outstanding vehicles.
Health & Safety
- Follow company Health & Safety procedures
Support and co-ordinate any branch audits
Ensure branch is run in line with company procedures and up to audit standards
Reconciliation of fuel
Overview of all areas within instant return and ensure they are appropriately managed,
Responsible for absence management (short term sickness) within area and escalate long term absence to Airport City Manager.
Monthly Reviews for IR’s
Identify disciplinary issues and escalate accordingly.
Supervise staffing levels, attendance and work standards
Identify staff training needs and create training plan
Day to day coaching and mentoring of staff.
Plan and implement induction for new staff
Create Training Plan for Seasonal Staff
Ensure all staff are following Hertz procedures in regards to damage claims
Ensure all relevant paperwork EARF’s and documentary evidence to support damage claims are processed.
Achieve NP targets
Review score card
Deal with complaints
Update daily performance boards / Conduct Daily Huddles
Awareness of and support SMILES and Gold Rules
Ensure the delivery of a high level of customer service to all customers.
Previous people management, sales and customer service experience.
Enthusiastic, flexible and positive attitude
Good communication and interpersonal skills
Ability to demonstrate organizational and time management skills.
Operational Supervisory/Management Experience
Full Driving License
Effective People Management Skills
Planning & Organization skills
Demonstrates flexibility and able to work within demanding business environment
Ability to multi task
Ability to motivate a team to achieve their goals
Can Do Attitude
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW.
Job ID 167219
# Positions 1
Category Customer Service
Position Type Regular Full Time