The Hertz Corporation Customer Service Return Agent in Manchester, United Kingdom
Customer Service Return Agent - Mancester Airport
Full Time Permanent - £17,077 per annum
Be Fearless. Be Aspiring. Be Smart.
Are you passionate about customer service and putting smiles on people’s faces? Love the buzz of an airport environment?
Due to growth, we are looking for a Multi Skilled Operatives to join our team at Manchester Airport. We offer a friendly working environment with supportive staff and a sense of team spirit where you can grow professionally by taking on new challenges and thinking outside the box.
To greet all Hertz customers with a welcoming and professional attitude
Ensure all customers receive the WOW experience by welcoming them to our location and offering help with luggage, directions vehicle controls etc.Meet monthly NPS targets by supporting our customers on exit and at return.
Handle all customer queries in a professional manner
To carry out ad hoc duties as requested by the Managers/Team Leaders
Your skills: What you’ll need for a great journey
A valid UK or EU driving licence
An enthusiastic, flexible and positive attitude towards customer service
Previous experience in a customer service, hospitality or retail environment
Good English skills, enabling you to be a brilliant communicator
You are willing to work on a shift rota basis, 7 days per week and be flexible.
Your benefits: Fuelling your journey
Fantastic customer service and sales training
Career development opportunities across Hertz UK and Europe
Staff discount at locations across Europe
Free on-site staff parking
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
Job ID 178723
# Positions 1
Category RAC Operations
Position Type Permanent Full-time