Hertz United Kingdom Jobs

Job Information

The Hertz Corporation Customer Service Return Agent in Manchester, United Kingdom

General Responsibilities

Customer Service Return Agent - Mancester Airport

Full Time Permanent - £17,077 per annum

Be Fearless. Be Aspiring. Be Smart.

Are you passionate about customer service and putting smiles on people’s faces? Love the buzz of an airport environment?

Due to growth, we are looking for a Multi Skilled Operatives to join our team at Manchester Airport. We offer a friendly working environment with supportive staff and a sense of team spirit where you can grow professionally by taking on new challenges and thinking outside the box.

Main Responsibilities:

  • To greet all Hertz customers with a welcoming and professional attitude

  • Ensure all customers receive the WOW experience by welcoming them to our location and offering help with luggage, directions vehicle controls etc.Meet monthly NPS targets by supporting our customers on exit and at return.

  • Handle all customer queries in a professional manner

  • To carry out ad hoc duties as requested by the Managers/Team Leaders

Your skills: What you’ll need for a great journey

  • A valid UK or EU driving licence

  • An enthusiastic, flexible and positive attitude towards customer service

  • Previous experience in a customer service, hospitality or retail environment

  • Good English skills, enabling you to be a brilliant communicator

  • You are willing to work on a shift rota basis, 7 days per week and be flexible.

Your benefits: Fuelling your journey

  • Fantastic customer service and sales training

  • Pension scheme

  • Career development opportunities across Hertz UK and Europe

  • Staff discount at locations across Europe

  • Free on-site staff parking

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

Job ID 178723

# Positions 1

Category RAC Operations

Division RAC

Position Type Permanent Full-time