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The Hertz Corporation Instant Return / Customer Service Agent in Southampton, United Kingdom

General Responsibilities

Please note that this role a casual key time worker position, candidate expected to work a 40 hour week across 7 days.

Monday - Sunday - 8am to 7pm

£8.65 per hour

A vacancy has arisen for a Instant Return / Customer Service Agent reporting to the Branch Supervisor at our Southampton Airport location.

What is this role all about?

This is suited to someone who thrives in a very busy environment. Your main responsibilities involving meeting and greeting customers when returning their rental vehicles to the Airport. You will inspect vehicles for damage and provide the customer with an invoice at the end of the rental and a full explanation of their charges.

Main Responsibilities:

  • To greet all Hertz customers with a welcoming and professional attitude.

  • Ensure all customers receive the WOW experience by offering an outstanding customer experience.

  • Inspect all returning vehicles for damage and complete the relevant vehicle condition appraisals.

  • Ensure all sale and turnback vehicles are identified and blocked.

  • Issue every customer with an invoice and a full explanation of their charges when necessary.

  • To carry out any other duties requested by the Managers/Team Leaders such as Fuel Reconciliation, VPI scan, NVS Audits, Action e-mails from Customer Relations and other branches involving VPI/ARF/general information.

  • Receiving and making telephone calls to both Hertz customers and colleagues at other locations.

  • Liaising with the branch at the Airport Terminal and ensuring the smooth movement and availability of rentable fleet with production line efficiency.

What do we need from you?

  • A valid Full UK or EU driving license

  • Excellent organisational and time management skills

  • Good communication skills both written and oral

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

Your benefits: Fuelling your journey

  • Bonus incentives

  • Fantastic customer service and sales training

  • Career development opportunities across Hertz UK and Europe

  • Staff discount at locations across Europe

  • Free on-site staff parking

Please note due to high volume of applications only shortlisted candidates will be contacted

Job ID 169681

# Positions 2

Category RAC Operations

Division RAC

Position Type Casual