Hertz United Kingdom Jobs

Job Information

The Hertz Corporation Customer Service Representative - Hertz in Stansted, United Kingdom

General Responsibilities

Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.

We are currently looking to grow our team at our Stansted location. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.

We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.

£18000 Basic Salary + uncapped commission.

Main Responsibilities:

  • To greet all Hertz customers with a welcoming and professional attitude

  • Ensure all customers receive the WOW experience by offering additional services to meet their needs

  • Meet monthly sales targets by up selling our services to customers

  • Complete all rentals, reservations and quotations in accordance with Hertz procedures and policies

  • Handle all customer queries in a professional manner

  • Answer all telephone calls in accordance with Hertz policy

  • Carry out ad hoc duties as requested by the Managers/Team Leaders

Your skills: What you’ll need for a great journey

  • A valid UK or EU driving licence

  • An enthusiastic, flexible and positive attitude towards selling

  • Previous experience in a customer service, sales or retail environment

  • Good English skills, enabling you to be a brilliant communicator

  • You are willing to work on a shift rota basis, 7 days per week and be flexible.

Your benefits: Fuelling your journey

  • Uncapped commission

  • 33 days holidays (this includes Bank Holidays)

  • Fantastic customer service and sales training

  • Pension scheme

  • Wide range of training and development courses available to all employees

  • Career development opportunities across Hertz UK and Europe

  • Car Rental discount across Europe, including friends & family members

  • Free on-site staff parking

  • Discount Portal, savings on anything from cinema tickets to Holidays

  • Cycle to work scheme

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW

Location GB-Stansted

Job ID 186467

# Positions 1

Category Customer Service

Division RAC

Position Type Permanent Full-time