The Hertz Corporation Duty Manager - Stansted Airport in Stansted, United Kingdom
We are currently seeking a Branch Manager to lead our team at Stansted Airport. Our leaders enjoy growing and training their team as well as the overall excitement of achieving and exceeding the goals set before them. This is a FTC position for 6-12 months.
The role: Taking the wheel at Hertz
As a Branch Manager you will motivate the frontline team to achieve maximum delivery of exceptional customer service while also selling additional products that will enhance our customers rental experience and also achieve our incremental sales targets. The Branch Manager will also ensure that every revenue opportunity is maximised by actively planning fleet volumes and labour resources in-line with demand. The Branch Manager will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
Ensure the delivery of first class service to all our customers with emphasis on revenue maximisation. Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the usage of the assets of the branch.
Fleet Planning and Staffing
Maximise Customer Service experience NPS
Health & Safety
People Management including recruiting and trainingManagement
Your skills: Stand out from the fleet
Full UK or EU Driving License
Previous people management & sales experience
Operational Supervisory/Management Experience
Effective People Leadership Skills
Customer, Sales and Target Driven
Planning & Organisation Skills
Negotiation & Influencing Skills
Demonstrates flexibility and able to work within demanding business environment
Ensure Vision, Mission and Values underpin all activities
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
Job ID 177574
# Positions 1
Category Customer Service
Position Type Temporary Full Time