The Hertz Corporation Instant Return Representative in Stansted, United Kingdom

General Responsibilities

Please note that this role a casual key time worker position, candidate expected to work a 30 hour changeable week across 7 days.

A vacancy has arisen for an Instant Return Representative to join our team at our Standsted Airport location.

What is this role all about?

This is suited to someone who thrives in a very busy environment. Your main responsibilities involving meeting and greeting customers when returning their rental vehicles to the Airport. You will inspect vehicles for damage and provide the customer with an invoice at the end of the rental and a full explanation of their charges.

Main Responsibilities:

  • To greet all Hertz customers with a welcoming and professional attitude.

  • Ensure all customers receive the WOW experience by offering an outstanding customer experience.

  • Inspect all returning vehicles for damage and complete the relevant vehicle condition appraisals.

  • Ensure all sale and turnback vehicles are identified and blocked.

  • Issue every customer with an invoice and a full explanation of their charges when necessary.

  • Ensure that the check-in area is kept tidy at all times.

  • To carry out any other duties requested by the Managers/Team Leaders such as Fuel Reconciliation, VPI scan, NVS Audits, Action e-mails from Customer Relations and other branches involving VPI/ARF/general information.

  • Receiving and making telephone calls to both Hertz customers and colleagues at other locations.

  • Liaising with the branch at the Airport Terminal and ensuring the smooth movement and availability of rentable fleet with production line efficiency.

What do we need from you?

  • Good communication skills both written and oral

  • Full UK/EU Driving Licence.

  • 100% customer focus, with proven experience within a customer facing environment


  • Fantastic customer service and sales training

  • Career development opportunities across Hertz UK and Europe

  • Staff discount at locations across Europe

  • Free on-site staff parking

Please note due to high volume of applications only shortlisted candidates will be contacted

Job ID 168191

# Positions 1

Category RAC Operations

Division RAC

Position Type Casual