Hertz United Kingdom Jobs

Job Information

The Hertz Corporation Claims Examiner in Uxbridge, United Kingdom

General Responsibilities

Claims Examiner - Uxbridge

Our European Head Quarters based in Uxbridge employs approximately 350 people with over 23 different nationalities and we’re currently looking for a Claims Examiner to join the Claims Management team, with a caseload of circa 250, managing the whole aspect of each claim from end to end.

What is this role all about ?

Exciting position - The Third Party Claims Examiner is responsible for ensuring that their allocated claims are handled in a firm, fair and pro-active manner with technical proficiency whilst attaining the highest quality standard.

Primary Duties and Responsibilities:

Work towards set targets and priorities set by the Claims Management Business Partner.

Handle all claims assigned to them in accordance with local law and HCM (Hertz Claims Management) procedures including:

  • New claims

  • Email and telephone calls

  • Outgoing communications (emails, letters faxes)

  • Claim & litigation plans

  • Liability and quantum investigations

  • Recoveries on claims where appropriate

  • Fraudulent claims

  • Reserving claims accurately

  • Claim negotiations

  • Vendor management and cost control

  • Making settlement offers

  • Making payments

  • Client, insurer & Head Office liaison.

  • Authorise payments and reserve changes on cases within their authority. Report all claims exceeding their authority level to the Claims Management Business Partner. in the agreed format and follow the direction given.

  • Knowledge in handling of Third Party recoveries process.

  • Ensure the quality and accuracy of data entry into the Strada computer system.

What do we need from you?

  • Degree-level qualification preferable but not essential

  • Minimum 2 years’ experience handling motor liability claims, vendor and provider management

  • Experience in the Motor insurance industry is desired


  • Claims and industry practices, territorial regulation and legislation

  • Property Damage claims handling

  • Personal Injury claims handling


  • Strong Communication

  • Customer Service

  • Negotiation

  • Analytical

  • Organised, methodical and disciplined

  • Ability to work under pressure without direct supervision

  • Initiative


  • Career Development and Progression

  • Wide range of training and development courses available to all employees

  • Free coffee, tea and refreshments

  • Free on-site Staff Parking

  • Onsite Gym

  • Onsite Restaurant

  • Pension scheme

  • Car Rental discount including friends & family members

  • Discount Portal, savings on anything from cinema tickets to Holidays

  • Cycle to work scheme

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW.

Job ID 179817

# Positions 2

Category Insurance

Division HCM

Position Type Permanent Full-time