Hertz United Kingdom Jobs

Job Information

The Hertz Corporation Connected Services Manager, Europe in Uxbridge, United Kingdom

General Responsibilities

What is this role all about?

Ensure that technology solutions identified by Hertz are implemented across countries to improve customer rental experience and generate profitable revenue growth in line with marketing and division strategy. The objective is to offer a state of the art customer experience

Implement and develop FastTrack across countries

  • Create and keep up to date a cross function FastTrack “playbook” to ensure fast, agile and effective deployment as per target

  • Build a detailed FastTrack operational deployment plan based on a clustered approach

  • Engage countries Operations/Fleet departments and drive implementation throughout the locations network.

  • Work closely with countries to plan in car technology installation

  • Set up ongoing communication with all relevant departments

  • Improve customer adoption, penetration by segments and transactional revenue volume by liaising with relevant marketing teams

  • Analyze customer feedback and if needed implement corrective actions to reach quality service/NPS targets.

  • Provide in depth analysis to monitor progress versus KPI’s and report weekly/monthly results

Implement Connected Mobility innovation initiatives that deliver incremental value to the international division business.

  • Support and assist in the delivery of the mobility + innovation business plan.

  • Implement technology solutions leading to touchless service

  • Investigate telematics data optimization and OEM’s solutions as per company’s strategy to improve customer experience.

Monitor Connected Services impact on operational processes and customer service/experience

  • Liaise with Security, Customer Service, Continuous Improvement & SQA team to ensure process robustness

  • Implement corrective actions and identify best practices

Identify new Connected Services opportunities leading to differentiation and profitable

growth

  • Monitor Connected Mobility landscape and report on digital evolutions, innovations

  • Identify new mobility partnerships opportunities

  • Investigate Fleet electrification requirements and implementation in Hertz environment

What's in it for you

  • Pension scheme

  • Career Development and Progression

  • Wide range of training and development courses available to all employees

  • Free Parking

  • Onsite Gym

  • Cafeteria

  • Childcare voucher scheme

  • Car Rental discount including friends & family members

  • Cycle to work scheme

What you'll need

  • University degree

  • Project/programme management experience

  • Cultural sensitivity and awareness of behavioral effectiveness in a multi-national environment

  • Network/operations experience

  • Business development experience

About Us

The Hertz Corporation has an exciting portfolio of car rental brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies and the Hertz brand is one of the most recognized in the world.

We want our employees to feel inspired and empowered. Everyone is encouraged to contribute to building an atmosphere where people feel proud of where they work, what they do and how they contribute. Every employee has the chance to spearhead ground-breaking work in a fully collaborative environment, providing them a stimulating and enriching career experience.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

Job ID 182488

# Positions 1

Category Sales - Sales

Division HEL

Position Type Permanent Full-time

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