Hertz United Kingdom Jobs

Job Information

The Hertz Corporation Manager Franchise Operations in Uxbridge, United Kingdom

General Responsibilities

This role can be based at our European HQ in London or in our European Shared service Centre in Dublin.

What is this role all about?

The objective of this role is to manage and improve all operational touch points including Policies and Procedures, Audit and Compliance, Core Franchise support services as well as supporting strategic initiatives such as the Global Value Proposition and C2C.

What you'll do

  • Support Franchise team to drive new country implementations.

  • Achieve Franchise fee income in line with business expectations for all Franchisees

  • Be the central point in the franchise team for all project management tools and training. Offer PM support to franchisees when and if required.

  • Develop close, trusted and effective working relationships with all Hertz, Multibrand franchisees and uphold all corporate brand values.

  • Become the “Champion” to ensure all relevant CoEs in Dublin are working to maximum efficiency in supporting all franchisee activity, develop and lead continuous improvement initiatives across all service providers.

  • Work closely with the Franchise IT Lead and the IT community to deliver new developments and ensure duplication is minimized and all projects are prioritised.

  • Manage the GFO product portfolio prioritization process as part of our global Value Proposition working closely with the Franchise Ops Manager

  • All compliance related efforts including reviewing monthly fee reporting to ensure contractual compliance, annual collection of key documents from Franchisees.

  • Update and develop policies and procedure in order close highlighted gaps from recent audits and other activities.

What's in it for you

  • Pension scheme

  • Career Development and Progression

  • Wide range of training and development courses available to all employees

  • Free Parking

  • Onsite Gym

  • Cafeteria

  • Childcare voucher scheme

  • Car Rental discount including friends & family members

  • Cycle to work scheme

What you'll need

  • Cycle to work scheme

  • Bachelor’s degree in Economics or Finance with a minimum of 2 years work experience in the area of reporting/analysing.

  • Attention to detail and understanding of multisite operational processes

  • Highly proficient on Excel (Pivot tables, V-Lookup, Sum-if, Index…) and PowerPoint

  • Prior experience with building reporting tools.

  • Ability and eagerness to be intimately involved with the businesses and contribute to business success

  • Ability to work efficiently in a global business culture and in an international matrix organization

  • Can work on a conceptual level and is also able to be pragmatic and results-oriented.

  • Fluency in English is a must.

  • Ideally will have good understanding of the industry, the fundamental business principles and its business drivers

About Us

The Hertz Corporation has an exciting portfolio of car rental brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies and the Hertz brand is one of the most recognized in the world.

We want our employees to feel inspired and empowered. Everyone is encouraged to contribute to building an atmosphere where people feel proud of where they work, what they do and how they contribute. Every employee has the chance to spearhead ground-breaking work in a fully collaborative environment, providing them a stimulating and enriching career experience.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

Job ID 174565

# Positions 2

Category RAC Operations

Division HEL

Position Type Regular Full Time