The Hertz Corporation Senior Director Franchise Operations & Business Strategy in Uxbridge, United Kingdom

General Responsibilities

Based in our International Head Office Uxbridge West London

Senior Director, Franchise Operations and Business Strategy- reporting to Vice President, Franchise International

The role: Your journey at Hertz

  • Lead, drive and execute Global Value Add programs and initiatives that deliver incremental value to Franchisees through Value Proposition, Value Added Services.

  • Significantly increase revenues for Franchisees and royalty fees to the Corporation.

  • Act as the lead contact point and relationship leader to all COE’s impacting EMEA Franchisees.

  • Support and assist in the delivery of the franchise EMEA business plan.

  • Lead the development of other core value add deliverables such as Hertz Academy, Franchisee Training Program

  • Collaborate closely with Franchise Portfolio Managers.

  • Achieve Franchise fee income in line with business expectations for all franchisees as well as beating annual EBITDA targets.

  • Work closely with Global Procurement to develop a supplier strategy to share Hertz negotiated deals with franchisees globally to increase value and drive incremental revenue.

  • Act as the senior relationship leader to aggressively develop and execute strategic revenue growth initiatives through increased integration with COE’s globally, including Commercial Sales, GSA’s, Marketing.

  • Develop trusted and effective working relationships with all Hertz, Multibrand franchisees and uphold all corporate brand values.

  • Build good relationships with ILT members and all COE leadership to ensure that the Franchise team and franchisees are well integrated and set up for inclusion in all relevant value add programs and products.

  • Build lasting profitable relationships with franchise owners and C level management teams and attend franchisee events.

  • Design and deliver ongoing regional and global franchise strategy to ensure growth targets are achieved and exceeded.

  • Develop, own and build a sustainably profitable global franchise marketspace in order to proactively serve up our ever growing suite of Value Add products and Services

Your benefits: How we go the extra mile

  • Bonus

  • Free on-site Doctor, Nurse and Physiotherapy services

  • Pension scheme

  • Private health Insurance

  • On-site Gym

  • Subsidised staff canteen

  • Sports and Social Club

  • Training and development programmes

  • Staff Car Rental and Sales discount

  • Free Parking

Your skills: Stand out from the fleet

Educational Background:

  • University degree/masters level education

Professional Experience:

  • Car rental operational experience preferred

  • Should possess project/programme management experience

  • Strong awareness of and engagement with technology driven solutions and business efficiency initiatives (Six Sigma Green Belt, NPS, Lean, Hoshin etc.)

  • Cultural sensitivity and awareness of behavioural effectiveness in a multi-national environment

  • Demonstrable experience in large scale negotiations and multi-level relationship management

  • Sales and/or Marketing experience


  • Understanding of and interest in global politics, macro-economies, social structures

  • Sound financial and commercial acumen

  • Strong ability to construct and effectively communicate simple, compelling and sustainable partner propositions.

  • Understanding of the key regions within the area of responsibility and their economic and commercial drivers

  • Knowledge of the global Hertz network preferred but not critical

  • Powerful persuasion and influencing skills

  • Logical thinker that designs and follows efficient workflows & processes

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly – as well as the fleet management company, Donlen. We have more branches at more airports worldwide than any other car rental company, and Hertz is one of the Top 100 most recognised global brands.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW.

Job ID 161457

# Positions 1

Category Corporate Operations

Division HEL

Position Type Regular Full Time