The Hertz Corporation Senior Director IT Service Management in Uxbridge, United Kingdom
A new permanent hands-on leadership role exists to drive the strategy and execution of the I.T Service Management approach across the enterprise.
This role will work closely with the various technology teams to drive a standardised, best-in-class approach to IT Service Delivery and Support across the business.
The role will act as a management interface between the business operations and the technology delivery teams, ensuring service levels are maintained and continually improved, and that problems with day-to-day delivery of services are minimized. The leader will implement and optimize the I.T Service Level Agreements with the Business and ensure that this cascades throughout the organisation.
Principle Duties and Responsibilities
Plan and mature Hertz’ IT Service Management strategy through to execution including developing the business case investments to achieve the strategy
Manage IT service support & delivery communications (proactive & reactive) with key stakeholders in all relevant areas of the business
Implement, promote and maintain a service management approach across the International region, facilitating best practices throughout the IT team
Drive measurable continuous improvement actions that result in increased customer satisfaction and improved IT service effectiveness & efficiency
Lead IT supplier engagements, driving a common approach to specifying IT service level expectations and monitoring through regular performance reviews
Plan and manage the IT Service Management costs to budget
Ensure compliance with all relevant audits, corporate policies and standards.
Conduct regular staff performance reviews and assessments, set and review objectives, ensuring alignment with IT and Business goals.
Ensure the necessary development and training is made available to all staff through staff performance reviews
10 + years of IT Service Management Operations experience, with at least 5 years of management experience in managing multiple processes , influencing senior management and key business stakeholders.
Proven track record of building high performing teams across multiple geographies
Proven track record in Service Delivery & associated supporting processes.
In depth knowledge of the principles, theories, practices and techniques for managing the activities related to Service Delivery, Financial management, Process excellence , Compliance and Controls
Skills and Education
Relevant 3 rd level degree in Information Technology or other related field
ITIL V3 Intermediate / Expert Certifications
Project Management qualification desirable. E.g. Prince 2 or PMI
Ability to identify problems, take ownership, make decisions, create solutions and take decisive actions with complete autonomy
Excellent Organisational skills
Ability to work under pressure, managing multiple priorities within a highly demanding technical environment
Highly self-motivated with excellent negotiation, interpersonal and collaborative skills
Strong negotiation, influencing and problem resolution skills
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
Job ID 163522
# Positions 1
Category Information Technology
Position Type Regular Full Time